Frequently Asked Questions

A: Yes! We serve clients across the country.

A: Absolutely. We can help you create a consistent immersive brand experience at all your locations.

A: Yes! Your equipment is covered under warranty for the extent of our relationship.

A: Based on your needs and program, your team could include digital designers, content writers, audio engineers, video directors and voice talents. And you’ll have a dedicated Account Executive and Client Relationship Manager who are devoted to your success.

A: We publish online articles every month about Sensory Marketing, as well as industry best practices and client success stories. Click here to see our latest posts.

A: Our parent agency, MadAveGroup, publishes a monthly email with links to case studies, blog articles and helpful marketing tips. Click here to sign up.

A: Yes. Just keep in mind that while the content may need to vary between locations, we recommend using a consistent design across all screens.

A: Following the discovery process, we can typically have your new program running in 30 to 45 days.

A: We can provide all the equipment you’ll need for your Video and Digital Signage program.

A: We’ll recommend an update schedule based on how frequently customers visit your location and the goals of your program.

A: You can be as involved as you’d like in your Video and Digital Signage program. We have writers, designers, videographers and photographers in-house who can create and schedule all your content. Or if you prefer more control, we’ll be happy to train and support your team.

A: Your brand’s scent is deployed through your building’s HVAC system to deliver a consistent aroma throughout your location.

A: We’ll provide all the equipment you’ll need for your Scent Marketing program.

A: No. We’ll send contractors to your locations to conduct site surveys. They’ll measure your square footage to determine how many units you’ll need and where they should be placed. Later on, the contractors will return to install the equipment.

A: After the discovery process, it takes an average of 45 to 60 days to implement your scent. During that time, we develop and test your scent, assess your feedback, conduct the site surveys and install your equipment.

A: We design your Scent Marketing program so that never happens. Every eight months, we’ll automatically refill the oil in your scent unit.

A: We don’t recommend it. That’s because your aroma truly is a brand element. Just as it wouldn’t be a good idea to change your logo every season, you shouldn’t change your scent either.

A: To provide a consistent and branded visitor experience, we recommend using your signature scent at all locations.

A: Yes! We can apply your brand aroma to your packaging, marketing materials, letterhead and other items, even your products.

A: While the message content may need to vary between locations, we recommend striving for consistency in the writing style, the voice talent and the music.

A: We can provide all the equipment you’ll need for your Audio Marketing program.

A: We’ll recommend an update schedule based on how frequently customers visit your location and the goals of your program.

A: Our in-house creative team will proactively write new content based on your visitors’ needs and your program goals. We’ll also curate a new music playlist for every update.

A: Following the discovery process, we can typically have your new program running in 30 to 45 days.

A: Absolutely. As much as square footage and layout allow, we can create a consistent look and feel for your locations, or we can develop unique, even localized designs for each facility.

A: We can adapt to your needs. We’ll be happy to handle the entire Environmental Design project, from design to installation. Or if you’re already working with an architect or interior designer, we’ll be happy to consult and ensure all elements accurately reflect your brand.

A: Our team will work with you to create a space you can be proud of. We’ll ensure all elements properly reflect your brand, while paying attention to comfort and even the circulation of your environment.